Frequently Asked Questions
Do I really need virtual assistance?
Are you getting everything on your ‘to-do list’ completed? Frustrated projects are not completed? Are you focused on what’s important to your life or business?
If the answer to any of these questions is a resounding no then, yes! You would benefit from a virtual assistant.
Let’s chat about the benefits of some virtual support suited to you.
How long do I have to commit for?
Once tasks and hours are agreed upon you can stop at one task or enjoy further help with other tasks. You have the power to employ as little or as much virtual assistance as you require.
What are your payment terms?
For hourly work, you receive an invoice upon completion of agreed hours.
For packaged assistance payment is upfront. Packages are valid for 6 months from purchase.
GST is applicable for all services.
Do you have a minimum amount of time I can choose?
Yes. Two-hour minimum for all services.
Can I adjust the number of hours required?
Yes.
We pride ourselves on transparent, consistent communication to keep you up to speed on the progress. If it is agreed tasks cannot get completed in the agreed time you can extend the hours you wish to proceed with.
This is great! Can I get more help?
Yes, contact us anytime to chat about how your needs have changed or grown. We are most happy to help.
What if I am not happy with the results?
We offer to debrief on all tasks completed under agreed time frames. If agreed tasks have not been completed as signed off after the initial consult we offer a satisfaction refund policy.
Can I give my friend a gift of assistance?
Yes, get in touch today. We can arrange this for you.
What happens if I change my mind about what I want help with?
No worries, contact us directly and we can agree where attention is best focused for you.